Return Policy

Effective Date: July 12, 2026

At Wswalterschrickelgmbh, we want you to feel completely confident about every light product you order from us. This Return Policy explains which items qualify for a return, the condition they need to be in, and the steps you’ll need to follow to send something back. We recommend reading through this before starting a return so the process goes as smoothly as possible.

All figures mentioned in this policy are in Euros (EUR).

Return Window

You have 30 calendar days from the date your order is marked as delivered to request a return on an eligible item. Requests submitted after this 30-day window has closed generally cannot be accepted, so we’d encourage you not to wait too long if you think you might want to send something back.

What Can Be Returned

You’re welcome to request a return if any of the following applies to your order:

  • The item arrived damaged in transit

  • You received a defective piece

  • We sent you the wrong item

  • You simply changed your mind after receiving it

  • The item is still within the eligible 30-day return window and meets our return conditions

Every return request goes through a quick review to confirm it meets the conditions outlined below.

Conditions for a Valid Return

For an item to qualify for return, it must:

  • Be sent back within 30 calendar days of the delivery date

  • Be uninstalled, unused, and in its original condition

  • Include the original box, instructions, and any accessories that came with it

  • Show no signs of damage, scratching, or wear that occurred after delivery

  • Be accompanied by proof of purchase or a valid Wswalterschrickelgmbh order number

Items that don’t meet these conditions may be sent back to you or may not qualify for a refund.

Getting Return Authorization

Before shipping anything back to us, please reach out to request return authorization first. Please don’t send items directly to our business address without prior approval—unauthorized returns may be delayed or refused. Once we review your request, we’ll send you clear return instructions along with your prepaid return shipping label.

Who Covers Return Shipping

We offer completely free returns on all eligible items, even if you simply change your mind. We do not take any type of return fee. Whether the item arrived damaged, defective, was the wrong product, or you just decided it wasn't right for you, we will provide you with a prepaid return shipping label at no cost to you once your request is approved.

If your item arrived damaged or defective, please let us know within 48 hours of delivery and include:

  • Your order number

  • Photos of the item

  • Photos of the outer shipping packaging

  • A short description of the issue

No Restocking Fee

We don’t charge a restocking fee on approved returns. Restocking Fee: €0.00 EUR

Exchanges

We currently don’t offer direct exchanges. If you’d like a different size, finish, or model, you can return your eligible item under this policy and place a new order separately through Shopify Payments for the piece you’d prefer.

Items That Can’t Be Returned

The following are not eligible for return:

  • Light products that have been installed, used, or otherwise altered after delivery

  • Items sent back without their original box, parts, or accessories

  • Products showing damage caused by improper installation, use, or handling after delivery

  • Return requests submitted after the 30-day window has passed

Shipping Your Return Safely

Please use the prepaid, tracked return label provided by our support team. We strongly recommend keeping your drop-off receipt, as we’re not able to process or verify a return that we cannot confirm was actually shipped.

Cancelling an Order Instead

If you’d rather cancel your order before it ships than go through a return, please contact us as soon as possible. Because our handling time is just 1 to 3 business days, cancellation requests can only be honored if your order hasn’t yet entered fulfillment. Once it’s been processed or shipped, it’s no longer possible to cancel.

Questions About Returns

For anything related to returns, our Refund Policy explains what happens once your returned item reaches us—including our 6 business day refund processing time—and our team is always available if you need help along the way.

Contact Information