FAQs

Frequently Asked Questions (FAQ)

Welcome to the WS Walter Schrickel GmbH FAQ page. Below you’ll find answers to the questions we hear most often, covering our lighting products, ordering process, shipping, returns, refunds, payments, and customer support. If you don’t find what you’re looking for here, our Contact Us page is always just a click away.

Before You Order

Q: What does WS Walter Schrickel GmbH’s collection look like?

 A: We offer a curated selection of lighting products designed for daily use as well as elegant, modern lighting upgrades for your space. Our catalog is updated regularly, so availability and styles may change over time.

Q: How should I go about choosing a light product?

 A: We’d recommend starting with the product description on each listing, along with the photos and available dimensions shown on the page. If you’re still not sure which piece is right for you, our support team is always happy to help you decide.

Q: Could the actual product look slightly different from the product photos?

A: We do our best to represent every item as accurately as possible. That said, small variations in color or brightness can appear depending on your screen’s brightness, resolution, and calibration.

Orders & Shipping

Q: What areas does WS Walter Schrickel GmbH deliver to?

 A: We currently offer free shipping exclusively within Germany.

Q: What’s the typical timeline from order to delivery?

A: Orders are typically processed within 1 to 3 business days (handling time), and transit generally takes another 3 to 6 business days once shipped. Most customers receive their order within a total shipping time of 4 to 9 business days.

Q: Is there a daily cut-off time for order processing?

A: Orders placed before 4:00 PM CEST on a business day usually begin processing that same day. Orders placed after that cut-off, or on a weekend or holiday, begin processing the next business day.

Q: Will I be notified once my order is on its way?

 A: As soon as your order leaves our facility, we’ll send a shipping confirmation email that includes your tracking number.

Q: Where can I check my shipment’s status?

 A: You can check the status of your shipment anytime through our Track Your Order page.

Q: Is it possible to edit or cancel an order after checkout?

 A: Yes, as long as it hasn’t entered fulfillment yet. Reach out to us as quickly as possible if you need to make a change or cancel.

Q: What happens if my order is running late?

A: Occasionally, delivery windows can shift due to carrier delays, weather, holidays, or other factors outside our control. If your order seems delayed, our support team is happy to look into it for you.

Returns & Refunds

Q: What if the item just isn’t right for me once it arrives?

 A: Eligible items can be returned within our 30-day return window with a 0 Euros restocking fee, as long as they meet the conditions outlined in our Return Policy.

Q: Do I have to pay for return shipping myself?

A: No, we offer free returns. Once your return request is approved, we will provide you with a prepaid return shipping label.

Q: Can I swap my item for a different one?

 A: We don’t currently offer direct exchanges. If you’d like a different light product, you can return the eligible item and place a new order separately for the one you want.

Q: My item showed up damaged—what now?

 A: Please contact us within 48 hours of delivery with your order number, photos of the item, photos of the packaging, and a short note describing the issue.

Q: What if the wrong item was shipped to me?

A: Let us know as soon as you notice, and once we’ve reviewed and approved your request, we’ll send you clear instructions on how to send it back.

Q: Once approved, how soon will I see my refund?

 A: Approved refunds are processed within 6 business days of us receiving and inspecting the returned item. Your bank or payment provider may need a little extra time before it shows up in your account.

Q: Is everything eligible for return?

A: Lighting products that have been installed, used, or damaged after delivery, along with items missing their original packaging or returned after the 30-day window, generally aren’t eligible for return.

Payments, Accounts & Support

Q: Which payment options are available at checkout?

A: We accept payments securely through Shopify Payments, supporting major credit cards and local payment methods.

Q: How secure is the payment process?

 A: Very secure. All payments are processed through Shopify Payments, using recognized industry security standards to protect your transaction details.

Q: Is an account required to shop with you?

 A: Not at all—you’re welcome to check out as a guest. That said, creating an account makes it easier to view your order history and manage your details for future purchases.

Q: What’s the best way to reach WS Walter Schrickel GmbH?

 A: You can reach our team by email at Info@wswalterschrickelgmbh.shop or by visiting our Contact Us page. We typically respond within 24 to 48 hours on business days.

Q: Where do I find all of your store policies in one place?

A: You can review our Shipping Policy, Return Policy, Refund Policy, Payment Policy, Privacy Policy, and Terms of Service at any time.

Contact Information