Shipping Policy

Effective Date: July 12, 2026

Welcome to Wswalterschrickelgmbh. This Shipping Policy is designed to give you a clear, complete picture of how we handle your order for light products from the moment you click “Buy” to the moment it arrives at your door. It covers everything from processing timelines and delivery estimates to tracking, address accuracy, delays, and what to do if something goes wrong along the way. We encourage you to read through it before placing an order so there are no surprises.

All prices, shipping charges, and order totals mentioned throughout this policy are listed in EUR unless stated otherwise.

Where We Ship Wswalterschrickelgmbh currently fulfills orders to residential and commercial addresses located strictly within Germany.

We are not currently able to ship to addresses outside Germany. We are actively evaluating international shipping options, and this section will be updated the moment that changes.

Shipping Rates We aim to keep shipping simple and predictable. We offer free shipping all over Germany for all our light products. The exact shipping cost (which is free) will always be clearly displayed at checkout before you are asked to complete payment securely through Shopify Payments, so you know the final total in advance.

Daily Order Cut-Off Orders placed before 4:00 PM Central European Summer Time (CEST) on any business day are typically queued to begin processing the same day. Orders placed after this time may be processed on the next business day.

Orders placed after this daily cut-off, as well as orders placed on weekends or recognized public holidays, are queued to begin processing on the next available business day. This ensures every order is handled by our fulfillment team during normal operating hours rather than rushed outside of them.

Order Processing Time (Handling Time) Orders are typically prepared for shipment within 1 to 3 business days (Monday–Friday) after payment is confirmed. During this window, several things happen behind the scenes:

  • Payment and billing details are verified.

  • The order is reviewed for accuracy, including item selection and shipping address.

  • Items are picked, quality-checked, and securely packaged.

  • The completed package is handed off to the appropriate shipping carrier.

During periods of high order volume, such as seasonal sales, processing may occasionally extend slightly beyond this window. We will always try to notify customers if a meaningful delay is expected.

Transit Time Once shipped, orders generally arrive within 3 to 6 business days. This window can vary depending on your specific location within Germany, the carrier handling the shipment, and external conditions such as weather or regional service disruptions.

Estimated Total Delivery Time Most orders arrive within a total shipping time of 4 to 9 business days from the date the order is placed, combining both processing and transit time.

Please note that all delivery estimates are provided as a general guide only. They are not guaranteed delivery dates, and actual delivery may occur earlier or later depending on carrier performance and other factors outside our direct control.

What Counts as a Business Day For the purposes of this policy, a business day is defined as Monday through Friday, excluding public holidays observed either by Wswalterschrickelgmbh or by the shipping carrier handling your order. Orders are not processed or transported on weekends or observed holidays.

Carriers We Work With Depending on your delivery address and current operational factors, your order may be shipped using trusted regional carriers such as DHL, DPD, or Hermes. We select the carrier best suited to your destination at the time of shipment to help ensure the most reliable and efficient delivery possible.

Order Tracking Every order shipped from Wswalterschrickelgmbh includes tracking information. Once your package has been picked up by the carrier, you can typically expect a shipping confirmation email containing your tracking number within 24 to 48 hours. You can check the real-time status of your delivery at any point by visiting our Track Your Order page and entering your order details.

Changing or Cancelling an Order We understand that plans change, and we will do our best to accommodate order adjustments whenever possible.

  • If you need to change an item, shipping address, or cancel your order entirely, please contact us as soon as possible after placing it.

  • Requests received while your order is still awaiting fulfillment will be reviewed and, where feasible, accommodated.

  • Once an order has moved into fulfillment or has already been handed off to the shipping carrier, we are typically unable to make changes or cancel it, as the package is already in motion.

Shipping Address Accuracy It is the customer’s responsibility to make sure that all shipping details—including street address, apartment or unit number, city, and postal code—are entered correctly at checkout.

Delivered but Not Received If your tracking status shows that a package has been delivered but you’re unable to locate it, please don’t panic—this sometimes happens due to placement by the carrier, a neighbor accepting it on your behalf, or a brief scanning delay.

  • Check around your delivery location, including porches, mailrooms, side doors, and with neighbors or household members.

  • Wait 24 hours, as some carriers mark packages as delivered slightly before physical drop-off.

  • If the package still cannot be found, contact our support team so we can open a claim and coordinate directly with the carrier.

Shipping Delays While we work hard to meet our estimated timeframes, delivery schedules can occasionally be impacted by circumstances beyond our control, including severe weather events, regional transportation disruptions, or unusually high carrier volume. If we become aware of a delay affecting your order, we will do our best to keep you informed.

Lost Packages If tracking shows no movement for an extended period, or your order appears to be lost in transit, please reach out to us right away. We will open an investigation with the responsible carrier to determine the status and location of your shipment.

Damaged Packages If your order arrives visibly damaged, please contact us within 48 hours of delivery so we can begin reviewing your case promptly. To help us process your request efficiently, please include your order number, clear photos of the damaged item(s) and packaging, and a short description of the damage.

Multiple-Item and Split Shipments If your order contains multiple light products, they may occasionally ship separately depending on warehouse location or packaging requirements. If this happens, you will receive separate tracking information for each shipment.

Undeliverable or Refused Packages If a package is refused at the time of delivery, or is returned to us as undeliverable through no fault of Wswalterschrickelgmbh, we reserve the right to deduct any incurred return shipping costs from your refund once the package is received back at our facility.

Questions About This Policy Shipping-related questions are one of the most common things our support team helps with, and we’re always happy to walk you through the status of your order, clarify a delivery estimate, or help resolve an issue.

Contact Information